How quickly can I return an item?

As long as the product is unopened and still in its original condition and packaging you can return within 3 working days from the date of receipt. Please send us pictures of the item or you can directly send email to

Items must be returned in new condition and in its original packaging. Shipping cost must be charged to customer.

Cancellation:

Customer can cancel their order/requested services within 24 hours.

What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please submit complain with pictures and videos of the item showing the fault or damaged part and we will then start investigating the problem.

For missing parts, customer should submit complain not more than 3 days from the date of receive the item.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

If it’s already more than 3 calendar days from the date of delivery, we will repair the item.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Products we can’t replace for return are listed below:

Products with extended delivery time

Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)

Discounted items cannot be exchanged

Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period

Items that have been assembled, used, altered or installed, unless defective

Further exceptions are mentioned along with the product description.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually during working days from when we have received and evaluated the product.

What delivery destinations does the Early Learning Center return policy apply to?

Our return policy is applicable to items delivered within the Lebanon only. We are unable to process a return for items shipped to any other destination.

Please note that Early Learning Center will not be able to process any returns during busy months and seasons such as December and a month before Ramadhan, unless the product has a manufacturing defect or missing parts. If you have any further queries regarding our returns policy, please drop us a line at